Shipping policy

Shipping Times and Fees

1. How long will it take for my order to arrive?
Total delivery time = processing time + shipping time
(not including customs delays, weekends, holidays, and any unforeseen circumstances)
Processing Time: 1–4 business days (handcrafted).
Standard shipping: 7–16 business days via express shipping from the time tracking information becomes available
Express Shipping: 5–8 business days from when tracking information becomes available.

Wrong Shipping Information

  • If you have left the wrong shipping address or contact information, please contact our customer service within 2 hours.
  • Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
  • Contact us at  service@himalsoul.com
    Countries Delivery Time (Business Days) 
    United States, Canada, United Kingdom, Mexico, Netherlands, Germany, France, New Zealand, Spain, Denmark, Austria, Sweden, Singapore 7-16 Days
     Australia, Israel, Switzerland, Latvia, Italy, Portugal, Greece, Cyprus, Hungary, Croatia, Finland, Ireland, Norway, Thailand, Malaysia, Slovakia, Mexico, Brazil, Poland, Vietnam, Lithuania, Belgium, Japan 10-20 Days
    Note：
    1. (For the EU, UK, Australia, and other regions, actual delivery times may vary depending on the port of departure, whether the route involves detours—such as the Cape of Good Hope route—seasonal factors, and port congestion.)
    2. This table is for reference only, please see the exact shipping cost and delivery time on the actual payment page. 

2. How much is shipping?
Free standard shipping is available on orders of $50 or more. Standard shipping starts at $6.
Free premium shipping is available on orders of $150 or more. Premium shipping starts at $20.
PS. We have free shipping site-wide promotions during the sale season. Stay tuned!

Note:
1. “Free shipping for orders over $50 USD” is only available for use on regular-priced items, not free items.
2. The shipping cost-$18 USD of the Free Product is not deductible. $18 USD including processing fee, shipping, and customs duties.

Shipping costs are calculated at checkout and vary depending on the product weight and your shipping location. We strive to ensure shipping charges are affordable. However, we are at the mercy of our shipping carriers. Therefore, even if it is a free product, the shipping fee will still be charged.

Hope my explanation is able to assist you. Please feel free to let us know if you have any further questions.

3. How can I track my order?

Once your order is shipped, we will send you an email with the corresponding information. After that, you will be able to click:   TRACK MY ORDER to track the shipment status.

If the above page does not work, pls check it on the page: https://t.17track.net/en#nums

 
4. Why has your parcel been shipped but the shipping information has not been updated yet?
  1. When the product is hand-made in Tibet or delivered to the carrier, the tracking order number will be uploaded to the order page afterward.
  2. Due to international transportation, it takes 3-5 days for the package to arrive at the airport of the international shipping center. During this period, there is no transport information for inland transport from Tibet or Nepal to the international shipping center. The shipping information will not be updated until the package arrives at the international shipping center and is scanned.
So please don't worry and just wait 3-5 days for it to update the information.

6. What if the package doesn’t arrive?
If you don’t get your package 60 days after it was shipped, please contact us at service@himalsoul.com. We’ll either resend a new one to you or give you a full refund.

For help & inquiries, you can check the FAQ or please contact us in the following
ways:
Facebook: @HimalSoul
E-mail: service@himalsoul.com